Lifecycle Growth Lead, Customer Experience Platform

Duke Energy; Charlotte (NC); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Duke Energy’s Residential Solutions is expanding its leadership in customer lifecycle strategy for a new platform. This role focuses on onboarding, engagement, retention, loyalty, and lifetime value, coordinating across Marketing, Product, Digital, Technology, Analytics, and Operations to maximize customer value.

The Lead P&S Manager will guide customer experiences, analytics, and partnerships with internal teams and external partners to drive adoption and growth while maintaining a

Qualifications

• Bachelor's degree in engineering, business, finance, or related field.
• 5+ years related experience.
• Associate's degree and 7 years related experience.
• High School Diploma/GED and 9 years related work experience.

Responsibilities

• Lead development and improvement of customer lifecycle strategies for the new platform.
• Design and optimize customer journeys to boost adoption and lifetime value.
• Collaborate with stakeholders to align onboarding, activation, engagement, and retention.
• Analyze customer and market data to identify trends and opportunities.
• Lead journey mapping, lifecycle planning, and CX optimization efforts.
• Manage vendor relationships and ensure alignment with business goals.
• Promote customer-centric decision making and advocate for customer needs.

Skills

Customer experience strategy

Stakeholder management

Data analysis

Project management

Communication skills

Education

Bachelor's degree

Associate's degree +7 years

High School Diploma/GED +9 years

MBA

Tools

Microsoft Office (CoPilot)

Job description

Duke Energy’s Residential Solutions is expanding its leadership in customer lifecycle strategy for a new platform. This role focuses on onboarding, engagement, retention, loyalty, and lifetime value, coordinating across Marketing, Product, Digital, Technology, Analytics, and Operations to maximize customer value.

The Lead P&S Manager will guide customer experiences, analytics, and partnerships with internal teams and external partners to drive adoption and growth while maintaining a