Platform Engineer AI Observability & Governance on OpenShift

Bank of America; Jersey City (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

Bank of America is seeking a senior platform and systems engineer to own and operate enterprise vendor platforms in an on-premises OpenShift environment. You will deploy, configure, and support a self-hosted AI observability platform that supplies tracing, monitoring, and evaluation for GenAI applications across the bank.

The role requires hands-on operation of databases and storage on OpenShift or Kubernetes, ensuring security, stability, and compliance as usage grows.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or related field, or equivalent experience.
• 10+ years of software, systems, or platform engineering experience supporting production applications.
• Hands-on experience deploying and operating workloads on Red Hat OpenShift or Kubernetes in production.
• Experience running stateful services on OpenShift or Kubernetes (PostgreSQL, Redis, etc.).
• Experience supporting third-party/vendor enterprise platforms end to end, including installs, upgrades, patching, and vendor escalations.
• Strong Linux (RHEL) administration and troubleshooting skills.
• Experience with Helm, container registries, and CI/CD pipelines.
• Scripting and automation experience with Python, Bash, or similar.
• Experience with observability tools such as Splunk, Dynatrace, Prometheus, or Grafana.
• Working knowledge of enterprise security controls (TLS, secrets, SSO/OAuth, RBAC).
• Experience in Agile environments.
• Demonstrated technical leadership and stakeholder influence.

Responsibilities

• Deploy, configure, upgrade, and support vendor applications on on-premises OpenShift using Helm and CI/CD pipelines.
• Manage OpenShift namespaces, resource quotas, storage classes, networking, routes, and network policies.
• Operate stateful backing services (PostgreSQL, Redis, ClickHouse, object storage) including storage, backup, and encryption at rest.
• Plan capacity and manage data retention and storage growth for high-volume trace data.
• Onboard vendor images and Helm charts into internal registries; remediate image vulnerabilities.
• Build and maintain infrastructure monitoring, logging, and alerting (Splunk, Dynatrace, Prometheus, Grafana).
• Lead production incident response, RCA, and permanent fixes; manage vendor escalation events.
• Implement and maintain security controls (TLS, secrets management, SSO/OAuth, RBAC).
• Support governance and control requirements (audit logging, data documentation, access reviews).
• Design, document, and test HA, backup, and disaster recovery procedures.
• Automate environment builds, deployments, and code promotion; maintain runbooks.
• Assist application teams onboarding to the platform and troubleshoot integrations.
• Mentor engineers and drive engineering standards across teams.

Skills

OpenShift

Kubernetes

PostgreSQL

Redis

CI/CD

Python

Shell scripting

Monitoring/Observability

Security controls

Linux (RHEL)

Education

Bachelor's or Master's degree in CS / related field

Tools

Helm

OpenShift

Kubernetes

Container registries

CI/CD pipelines

Splunk

Dynatrace

Prometheus

Grafana

Job description

Bank of America is seeking a senior platform and systems engineer to own and operate enterprise vendor platforms in an on-premises OpenShift environment. You will deploy, configure, and support a self-hosted AI observability platform that supplies tracing, monitoring, and evaluation for GenAI applications across the bank.

The role requires hands-on operation of databases and storage on OpenShift or Kubernetes, ensuring security, stability, and compliance as usage grows.