Platform Engineer, AI Guardrails on OpenShift (On-Prem)

HITEC; Jersey City (NJ); On-site; USD 103,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Discretionary incentive program

Job summary

Bank of America is seeking an experienced platform and systems engineer to own the deployment, configuration, and day-to-day support of an enterprise AI guardrails platform in an on-premises OpenShift environment. You will ensure availability, security, and performance as GenAI applications scale across the bank.

The role emphasizes hands-on incident management, tooling like Splunk and Grafana, and collaboration with vendor teams, OpenShift platform teams, and application teams to deliver

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or equivalent experience.
• Hands-on experience deploying and operating workloads on Red Hat OpenShift or Kubernetes in production.
• Experience supporting third-party/vendor enterprise platforms end to end, including installs, upgrades, patching, and vendor escalations.
• Strong Linux (RHEL) administration and troubleshooting skills.

Responsibilities

• Deploy, configure, upgrade, and support vendor applications on on-premises OpenShift using Helm and CI/CD pipelines.
• Manage OpenShift namespaces, resource quotas, storage, networking, routes, and network policies.
• Onboard vendor container images and Helm charts into internal registries and drive remediation of image vulnerability findings.
• Own platform availability, performance, and capacity, including scaling, latency, and throughput for services in the production request path.
• Build and maintain infrastructure and application monitoring, logging, and alerting (e.g., Splunk, Dynatrace, Prometheus, Grafana).
• Lead production incident response, root cause analysis, and permanent fixes; manage vendor escalations through resolution.
• Implement and maintain security controls, including TLS certificates, secrets management, SSO/OAuth integration, encryption, and access management.
• Design, document, and test high availability, backup, and disaster recovery/contingency procedures.
• Automate environment builds, deployments, and code promotion across development, test, and production.
• Create and maintain runbooks and support documentation, and transition operational support to production support teams.
• Support application teams onboarding to the platform and troubleshoot integration issues (APIs, authentication, connectivity).
• Mentor engineers and drive engineering standards across internal, offshore, and vendor teams.

Skills

Application Development

Automation

Influence

Solution Design

Technical Strategy Development

Architecture

Business Acumen

DevOps Practices

Result Orientation

Solution Delivery Process

Analytical Thinking

Collaboration

Data Management

Risk Management

Test Engineering

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

Red Hat OpenShift

Kubernetes

Helm

CI/CD pipelines

container registries

Splunk

Dynatrace

Prometheus

Grafana

Job description

Bank of America is seeking an experienced platform and systems engineer to own the deployment, configuration, and day-to-day support of an enterprise AI guardrails platform in an on-premises OpenShift environment. You will ensure availability, security, and performance as GenAI applications scale across the bank.

The role emphasizes hands-on incident management, tooling like Splunk and Grafana, and collaboration with vendor teams, OpenShift platform teams, and application teams to deliver