Production AI Observability Platform Engineer (OpenShift & Governance)

Bank of America; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Bank of America is seeking a Platform/Systems Engineer to own deployment, configuration, and operations of on-prem OpenShift-based vendor platforms. You will ensure reliable, secure, and compliant trace and telemetry services for GenAI workloads across the bank.

The role focuses on production readiness, incident response, storage and database workloads (PostgreSQL, Redis, ClickHouse), and coordination with security, data governance, and application teams to scale platforms responsibly.

Qualifications

• Bachelors or Masters in CS, Data Science, MIS, or related field.
• 10+ years of software, systems, or platform engineering experience.
• Hands-on experience deploying and operating workloads on OpenShift or Kubernetes in production.

Responsibilities

• Deploy, configure, upgrade, and support vendor applications on on-prem OpenShift using Helm and CI/CD pipelines.
• Manage OpenShift namespaces, quotas, storage classes, networking, routes, and network policies.
• Operate stateful services (PostgreSQL, Redis, ClickHouse, object storage) with backup and restore and encryption at rest.
• Plan capacity and manage data retention for high-volume trace data.
• Onboard vendor images and drive remediation of image vulnerabilities.
• Build and maintain monitoring and logging (Prometheus, Grafana, Splunk, Dynatrace).
• Lead production incident response, RCA, and permanent fixes; manage vendor escalations.
• Implement security controls: TLS, secrets, SSO/OAuth, access workflows.
• Support governance audits, data docs, access reviews, and tech risk evidence.
• Design and test HA, backup, and DR procedures.
• Automate builds, deployments, and code promotion; maintain runbooks.
• Assist application teams onboarding to the platform and troubleshoot integrations.

Skills

Hands-on production engineering

Incident response leadership

Cross-functional collaboration

Mentoring engineers

Education

Bachelor's or Master's in Computer Science or related field

Tools

OpenShift

Kubernetes

Helm

Prometheus

Grafana

Splunk

Dynatrace

PostgreSQL

Redis

ClickHouse

Job description

Bank of America is seeking a Platform/Systems Engineer to own deployment, configuration, and operations of on-prem OpenShift-based vendor platforms. You will ensure reliable, secure, and compliant trace and telemetry services for GenAI workloads across the bank.

The role focuses on production readiness, incident response, storage and database workloads (PostgreSQL, Redis, ClickHouse), and coordination with security, data governance, and application teams to scale platforms responsibly.