Platform Delivery Lead - Automation & Cross-Platform Programs

Northwestern Mutual Group; Franklin (WI); On-site; USD 89,000 - 134,000; Full time

Job summary

Northwestern Mutual Investment Services, LLC is seeking a program manager to plan, coordinate, and actively manage delivery of complex cross-functional technical solutions. You will own end-to-end delivery across PDDM platforms used for Inbound and Outbound communications, combining program leadership with hands-on system work to ensure reliability and modernization.

You will define a unified delivery plan, manage scope and risk, coordinate with engineers, vendors, and partners, and implement

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of professional experience including project management in tech/business.
• Experience with large-scale, cross-functional initiatives and SDLC concepts.
• Experience supporting production systems and troubleshooting interfaces and workflows.
• Familiarity with PRISMA, Quadient, CAPTIVA preferred.

Responsibilities

• Own PDDM production platforms and lead programs.
• Define delivery plans integrating changes, requirements and objectives.
• Manage scope, schedule, cost, and quality within approved parameters.
• Diagnose and coordinate resolution of platform issues with vendors.
• Establish monitoring, alerts, and production reporting; automate where possible.
• Support integrations across printing and delivery platforms; manage dependencies.
• Maintain technical docs, dependency maps, and recovery procedures.
• Plan tests, upgrades, migrations, and modernization with stakeholders.

Skills

Program Management

Cross Functional Partnering

Adaptive Communication

Analytical Thinking

Technical Problem Solving

Risk Management

Planning & Scheduling

Root Cause Analysis

Stakeholder Management

Change Management

Education

Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field

Tools

PRISMA

Quadient

CAPTIVA

Job description

Northwestern Mutual Investment Services, LLC is seeking a program manager to plan, coordinate, and actively manage delivery of complex cross-functional technical solutions. You will own end-to-end delivery across PDDM platforms used for Inbound and Outbound communications, combining program leadership with hands-on system work to ensure reliability and modernization.

You will define a unified delivery plan, manage scope and risk, coordinate with engineers, vendors, and partners, and implement