Technical Program Manager - Cross-Functional Delivery Lead

John Hancock; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Job summary

John Hancock is seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting omni-channel communications and document management. You will coordinate across engineering, architecture, product, operations, security, risk, and vendors to maintain momentum and deliver outcomes that align with business goals.

Your leadership will drive governance, planning sessions, and metrics, ensuring successful implementation, release and

Qualifications

• 3+ years in technical program management or related delivery roles.
• Experience with Jira, Confluence, or similar tracking tools.
• Proficient in Agile, hybrid, and traditional delivery methodologies.
• Experience leading large, multi-team initiatives across systems and vendors.
• Excellent communication, facilitation, and stakeholder management.

Responsibilities

• Lead end-to-end lifecycle of complex technology initiatives from planning to post-implementation review.
• Define scope, objectives, milestones, and success measures with stakeholders.
• Coordinate across engineering, product, operations, security, risk, and vendors to maintain momentum.
• Build and maintain integrated program plans with milestones and cross-team dependencies.
• Track performance metrics and drive improvements in predictability and quality.
• Ensure release, change management, and operational readiness activities are completed.

Skills

Program management

Jira/Confluence

Agile methods

Cross-team leadership

Communication skills

Technical translation

Analytical skills

Stakeholder management

Decision making

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

John Hancock is seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting omni-channel communications and document management. You will coordinate across engineering, architecture, product, operations, security, risk, and vendors to maintain momentum and deliver outcomes that align with business goals.

Your leadership will drive governance, planning sessions, and metrics, ensuring successful implementation, release and