Technical Program Manager: Cross-Team Delivery Lead

Manulife/John Hancock; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Job summary

Manulife/John Hancock in Boston is seeking an experienced Technical Program Manager to lead cross-functional technology initiatives for our omni-channel communications and document management platform. You will coordinate across engineering, architecture, product, operations, security, and vendor teams to maintain momentum and deliver business outcomes.

The role requires 3+ years in technical program management, strong stakeholder management, and excellent communication skills.

Qualifications

• 3+ years in technical program management or similar roles.
• Experience with Jira/Confluence and agile/hybrid delivery approaches.
• Ability to influence across a matrixed organization and communicate clearly.

Responsibilities

• Lead end-to-end lifecycle of complex technology initiatives.
• Define program scope, objectives, milestones, and governance.
• Coordinate across engineering, architecture, product, operations, security and vendors.
• Identify, assess, and mitigate risks, issues, assumptions, and dependencies.
• Create executive status reports, metrics, and decision materials.
• Ensure delivery readiness, change management, and post-implementation reviews.

Skills

Stakeholder management

Communication

Facilitation

Negotiation

Leadership

Risk management

Problem solving

Education

Bachelor's degree

PMP certification

Tools

Jira

Confluence

Job description

Manulife/John Hancock in Boston is seeking an experienced Technical Program Manager to lead cross-functional technology initiatives for our omni-channel communications and document management platform. You will coordinate across engineering, architecture, product, operations, security, and vendor teams to maintain momentum and deliver business outcomes.

The role requires 3+ years in technical program management, strong stakeholder management, and excellent communication skills.