Hybrid Technical Program Manager — Delivery Leader

Manulife; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Job summary

Manulife in Boston is seeking an experienced Technical Program Manager to lead cross-functional technology initiatives supporting omni-channel communications and document management. You will coordinate work across engineering, architecture, product, operations, security, risk, and vendors to maintain momentum and deliver customer-focused outcomes.

The role emphasizes governance, planning, risk management, executive-level reporting, and delivering reliable, scalable solutions in a fast-paced,

Qualifications

• Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.
• Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.
• Experience with Agile, hybrid, and traditional program delivery methodologies.
• Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.
• Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.
• Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment.
• Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.

Responsibilities

• Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders.
• Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.
• Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments.
• Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.
• Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates.
• Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.
• Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions.
• Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.
• Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.
• Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.
• Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.

Skills

Executive communication

Stakeholder management

Cross-functional leadership

Agile delivery

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or related field

PMP certification preferred

Tools

Jira

Confluence

Job description

Manulife in Boston is seeking an experienced Technical Program Manager to lead cross-functional technology initiatives supporting omni-channel communications and document management. You will coordinate work across engineering, architecture, product, operations, security, risk, and vendors to maintain momentum and deliver customer-focused outcomes.

The role emphasizes governance, planning, risk management, executive-level reporting, and delivering reliable, scalable solutions in a fast-paced,