Platform Adoption & Transformation Lead

Ingram Micro Inc; Buffalo (NY); On-site; USD 89,000 - 151,000; Full time

Job summary

Ingram Micro Inc. is seeking a Platform Success Manager to bridge business leadership and global platform teams, driving adoption, transformation and value realization across digital capabilities.

You will shape platform strategies, enable regional execution, and partner with leaders to align objectives with strategic priorities. The role focuses on driving platform maturity, standardization, and measurable business impact through change management, coaching and strong stakeholder management.

Qualifications

• Bachelor’s degree or higher; 5+ years experience in a relevant role.
• Ability to translate platform capabilities into business value and measurable outcomes.
• Experience driving adoption, utilization and value realization of digital platforms.

Responsibilities

• Drive adoption and utilization of Xvantage, CRM, IDA, Zendesk and other platforms.
• Develop adoption and value realization plans for new capabilities.
• Onboard countries to standardized processes across markets.

Skills

Platform adoption

Stakeholder management

Change management

Data-driven decision making

Education

Bachelor’s degree or higher

Tools

CRM

Xvantage

Zendesk

IDA

Job description

Ingram Micro Inc. is seeking a Platform Success Manager to bridge business leadership and global platform teams, driving adoption, transformation and value realization across digital capabilities.

You will shape platform strategies, enable regional execution, and partner with leaders to align objectives with strategic priorities. The role focuses on driving platform maturity, standardization, and measurable business impact through change management, coaching and strong stakeholder management.