Plasma Center Technician I - Donor Safety & Quality

Octapharma Plasma, Inc.; Plano (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

401k

Paid time off

Holidays

Personal time

Job summary

Octapharma Plasma, Inc. is hiring a role responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

The incumbent will ensure regulatory adherence, maintain donor confidentiality, and monitor safety during plasmapheresis procedures. Strong customer service and attention to detail are required to deliver a safe, professional donor experience.

Qualifications

• High school diploma or GED.
• 3 months’ experience in clerical or customer service.
• Basic computer literacy and English literacy.
• State-required certifications or licenses.
• Bilingual Spanish preferred (location-specific).

Responsibilities

• Ensure compliance with state, federal, and industry regulations to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Skills

Basic computer knowledge

English proficiency

Spanish preferred

Strong customer service

Attention to detail

Education

High school diploma or GED

Job description

Octapharma Plasma, Inc. is hiring a role responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

The incumbent will ensure regulatory adherence, maintain donor confidentiality, and monitor safety during plasmapheresis procedures. Strong customer service and attention to detail are required to deliver a safe, professional donor experience.