Plasma Center Technician: Donor Care & Compliance

Octapharma Plasma, Inc.; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Formal training

Health insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

401k

Paid time off

Company holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a candidate to determine donor eligibility, collect plasma, and process products while upholding strict compliance with SOPs and regulatory standards.

You will monitor donor safety, operate plasmapheresis equipment, and ensure accurate documentation. The role emphasizes customer service, confidentiality, and ongoing training to support quality and safety initiatives.

Qualifications

• High school diploma or GED required.
• Minimum 3 months of clerical or customer service experience preferred.
• Bilingual in Spanish preferred (location-specific).

Responsibilities

• Ensure compliance with state, federal, and industry regulations to maintain production standards and facility compliance.
• Deliver high-quality customer service and donor experience while protecting donor confidentiality.
• Assess donor eligibility including vitals and testing per SOPs.
• Monitor donor conditions for safety and quality during donation.
• Set up and operate plasmapheresis equipment; troubleshoot alarms and respond to adverse events.
• Collect, process, and store plasma products and samples per SOPs and regulations.
• Maintain donor center equipment and inventory; perform QC and sanitation.
• Maintain cleanliness and safe disposal; manage supplies and records.
• Provide training as a Designated Trainer and support CAPA and continuous improvement.
• Perform inventory tasks including FIFO to ensure product quality.

Skills

Customer service

Communication

Organizational skills

English literacy

Spanish preferred

Education

High school diploma or GED

Tools

Basic computer skills

MS Office

Job description

Octapharma Plasma, Inc. is seeking a candidate to determine donor eligibility, collect plasma, and process products while upholding strict compliance with SOPs and regulatory standards.

You will monitor donor safety, operate plasmapheresis equipment, and ensure accurate documentation. The role emphasizes customer service, confidentiality, and ongoing training to support quality and safety initiatives.