Plasma Center Operations Lead

PlasmaShare; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

PlasmaShare is seeking a Center Supervisor to lead plasma center operations during assigned shifts. You will supervise production areas, ensure donor safety and product quality, and uphold FDA/OSHA/CLIA and IQPP standards.

The role includes scheduling, training, and performance management to achieve operational goals. Responsibilities cover audits, CAPAs, document control, and collaboration with management to improve processes.

Qualifications

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Advanced knowledge of FDA regulations, OSHA requirements, CLIA requirements, IQPP Standards, cGMP, and company SOPs.
• Thorough understanding of donor eligibility requirements.
• Advanced operation and troubleshooting of automated plasmapheresis equipment.
• Strong leadership and mentoring skills; ability to train, coach, and evaluate employees.
• Ability to coordinate workflow and production activities.
• Strong organizational, planning, and prioritization skills.
• Ability to identify quality trends and participate in CAPAs and Root Cause Analysis.
• Must have advanced customer service, interpersonal communication, and conflict resolution skills.
• Must have proficient computer skills.
• Basic math skills related to determining donor eligibility, recognition, and draw information.
• Effective verbal and written communication skills; ability to read and comprehend procedures.
• Ability to work flexible shifts and independently; work in a team environment.
• Bilingual Spanish may be required; integrity to admit and report errors.

Responsibilities

• Supervise daily plasma center operations to ensure safe, efficient, and compliant activities.
• Develop staffing assignments and schedules based on donor volume and needs.
• Motivate staff to meet performance goals and adhere to quality standards.
• Monitor productivity, donor flow, and operational metrics to meet center goals.
• Provide coaching, mentoring and performance feedback to staff.
• Conduct training, competency assessments, and retraining as needed.
• Oversee time cards, attendance, and disciplinary actions as necessary.
• Ensure donor safety and professional service throughout the donation process.
• Maintain records for donor procedures, quality control, and training documents.

Skills

Leadership

Staff supervision

Staff scheduling

Regulatory compliance

Donor safety

Quality improvement

Training

Communication

Problem solving

Bilingual Spanish

Education

High School Diploma or GED

Associate degree desirable

Bachelor's degree desirable

Medical-related certificates desirable

Job description

PlasmaShare is seeking a Center Supervisor to lead plasma center operations during assigned shifts. You will supervise production areas, ensure donor safety and product quality, and uphold FDA/OSHA/CLIA and IQPP standards.

The role includes scheduling, training, and performance management to achieve operational goals. Responsibilities cover audits, CAPAs, document control, and collaboration with management to improve processes.