Plasma Center Lead: Donor Experience & Operations Leader

Takeda Pharmaceutical Company Limited.; Ypsilanti (MI); On-site; USD 33,000 - 45,000; Full time

Job summary

BioLife Plasma Services in the United States (Ypsilanti, MI) seeks a qualified Lead Technician to oversee donor screening, processing, and sample collection. You will supervise the Medical History, Phlebotomy, and Sample Processing duties, training new staff and maintaining compliance with safety and quality standards.

Responsibilities include leadership of center operations, responding to alarms, coordinating with the center management team, and delivering exceptional donor service.

Qualifications

• High School Diploma or equivalent required.
• Experience in a laboratory, hospital, or other regulated environment is a plus.

Responsibilities

• Greet donors and answer inquiries to maintain donor flow.
• Provide leadership and training assistance to center staff.
• Train new staff on donor center procedures through demonstration and feedback.
• Oversee operational flow and ensure compliance with SOPs and safety regulations.
• Respond to alarms and perform utility tasks as assigned.

Skills

Leadership

Customer service

Verbal communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Aurora machines

PCS2 machines

Job description

BioLife Plasma Services in the United States (Ypsilanti, MI) seeks a qualified Lead Technician to oversee donor screening, processing, and sample collection. You will supervise the Medical History, Phlebotomy, and Sample Processing duties, training new staff and maintaining compliance with safety and quality standards.

Responsibilities include leadership of center operations, responding to alarms, coordinating with the center management team, and delivering exceptional donor service.