Placement Success & Partnerships Director

Year Up United; Salt Lake City (UT); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Healthcare options

Dental coverage

401(k) match

Vacation weeks

Job summary

Year Up United is seeking an Associate Director of Corporate Engagement – EOI Placement Success to lead internship placement and partner relationships. You will work with EOIs, interns and supervisors to secure placements, coach interns, and ensure success metrics across multiple geographies.

You will coordinate onboarding, data reporting, and performance improvement plans with Program Managers, while utilizing Salesforce for tracking and ensuring timely timesheets and conversions.

Qualifications

• 5+ years of experience in a corporate or business setting.
• Experience developing and maintaining relationships toward outcomes.
• Past work with young adults in a learning or professional environment.
• Demonstrated knowledge managing a CRM; Salesforce.com experience strongly preferred.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent interpersonal, oral, and written communication skills.
• A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time.
• Comfortable with ambiguity, and proactive in taking the lead when opportunities arise.
• Ability to plan, introduce and lead processes toward a decision-making.

Responsibilities

• Serve as relationship manager with EOI supervisors after internship sales have been confirmed for an assigned group of accounts; strive to retain and/or expand account.
• Represent Year Up United with EOIs in the market.
• Communicate regularly with and coach assigned interns to support performance.
• Provide responsive and high-quality customer service to each group in pursuit of KPIs related to account renewal and expansion in market, satisfaction for all involved customers/clients/intern, additional placements, intern retention, and conversion to hire.
• Manage against engagement scopes of work in account plans, meet standards of service for assigned accounts; flag non-standard activity, intern performance issues, or other risks; triage to solve.
• Solve challenges and make judgment calls related to student performance on internship; work in partnership with Program Managers to ensure they drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers.
• Implement internship onboarding activities including background checks, drug screens, applications.
• Coordinate collection of internship information and manager orientation; ensuring students understand key logistics.
• Run internship readiness workshops to build rapport and cover logistics with interns as needed.
• Oversee matching process for assigned interns. Analyze students strengths and decide on appropriate placement based on pattern recognition, partner needs, etc.
• Oversee matching process for assigned interns when not already done by other CE colleagues. Refer to matching playbooks to drive toward decisions via facilitation of conversations, data collection, timeline alignment, and communications to colleagues.
• Own combination of project management and final decision making for matching and communications process so all parties understand statuses.
• Gather pre-matching info from program (will already have from CE colleague).
• Achieve on-time onboarding for all interns.
• Meet billing readiness to collect revenue on time.
• Track, analyze and report out on performance status across the internship portfolio; surface trends.
• Ensure the accurate, on-time completion of timesheets and status reports weekly in alignment with the online student contract.
• Follow conversion processes specific to account sourced from Account Directors’ playbooks.
• Drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork and process as needed and/or work with YPP.
• Enter employment records in Salesforce for intern conversions.
• Engage in knowledge transfer for non-converted interns and collaborate with central career services.
• Join and sometimes facilitate sessions with students
• Participate in staff meetings and trainings
• 5+ years of experience in a corporate or business setting

Skills

Salesforce

Relationship building

Organizational skills

Communication

Team collaboration

Time management

Proactive work style

Microsoft Office

Education partnerships

Tools

Salesforce

Job description

Year Up United is seeking an Associate Director of Corporate Engagement – EOI Placement Success to lead internship placement and partner relationships. You will work with EOIs, interns and supervisors to secure placements, coach interns, and ensure success metrics across multiple geographies.

You will coordinate onboarding, data reporting, and performance improvement plans with Program Managers, while utilizing Salesforce for tracking and ensuring timely timesheets and conversions.