Pizza Shop Shift Lead: Service, Quality & Growth

papajohns; Spring Hill (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service. You will help manage operations, enforce company policies, and uphold safety standards to support restaurant profitability.

Responsibilities include overseeing dough management, product preparation, and adherence to holding times, while maintaining focus on cost control and guest satisfaction.

Qualifications

• Supervisory or lead experience preferred.
• Ability to follow company policies and procedures.
• Strong customer service mindset.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Manage dough, portioning, and product holding times at stations.
• Ensure compliance with laws and company policies; uphold safety standards.
• Maintain shift coverage and oversee cash handling and inventory controls.
• Contribute to profit goals while managing costs and efficiency.

Skills

Leadership

Customer service

Food safety

Teamwork

Tools

FOCUS System

Job description

Papa John's is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service. You will help manage operations, enforce company policies, and uphold safety standards to support restaurant profitability.

Responsibilities include overseeing dough management, product preparation, and adherence to holding times, while maintaining focus on cost control and guest satisfaction.