Pizza Shift Leader: Drive Quality & Service

Papa John's USA, Inc.; O'Fallon (IL); On-site; USD 24,000 - 32,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to oversee shifts and work areas, ensuring high-quality products and customer service while driving restaurant profitability.

The role involves managing operations, complying with policies, and maintaining food safety standards and team performance. Responsibilities include station-level duties, cash handling, inventory control, and ensuring adequate shift coverage.

Qualifications

• Functional Skills include Planning & Prioritization, Effective communication, and Process Improvement.
• Education emphasizes a High School diploma or GED and optional Serv-Safe certification.
• Experience as a restaurant shift lead is preferred.

Responsibilities

• Adheres to guidelines for each station including dough management and portioning.
• Performs duties at each station, ensuring quality products and procedures align with standards.
• Ensure shifts are properly staffed and provide feedback to resolve issues.
• Maintain product quality, customer service, and cost controls within company guidelines.
• Execute cash management duties and assist in inventory management to minimize loss.

Skills

Planning & Prioritization

Communication

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous shift lead experience

Job description

Papa John's USA, Inc. is seeking a Shift Leader to oversee shifts and work areas, ensuring high-quality products and customer service while driving restaurant profitability.

The role involves managing operations, complying with policies, and maintaining food safety standards and team performance. Responsibilities include station-level duties, cash handling, inventory control, and ensuring adequate shift coverage.