Pizza Shift Lead - Drive Quality & Service

Papa John's USA, Inc.; Tecumseh Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's USA, Inc. in Michigan is seeking a Shift Leader to supervise shifts and oversee station operations, ensuring high quality products and excellent customer service while protecting restaurant profitability.

You will help manage staffing, cash handling, inventory, and adherence to company policies, with emphasis on teamwork, training, and maintaining safe, clean operations. This role offers opportunities for growth and a fast-paced, customer-focused environment.

Qualifications

• Adheres to station guidelines and proper dough handling.
• Maintains product quality and portion control.
• Delivers high quality customer service.
• Follows company policies and safety procedures.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Job description

Papa John's USA, Inc. in Michigan is seeking a Shift Leader to supervise shifts and oversee station operations, ensuring high quality products and excellent customer service while protecting restaurant profitability.

You will help manage staffing, cash handling, inventory, and adherence to company policies, with emphasis on teamwork, training, and maintaining safe, clean operations. This role offers opportunities for growth and a fast-paced, customer-focused environment.