PINK Store Leader & Customer Experience Coach

Victoria’s Secret & Co.; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Victoria’s Secret & Co. is seeking a PINK Manager to lead the customer and brand experience on the PINK line within a high-volume retail environment.

The role requires directing product storytelling, maintaining visual standards, and leveraging insights to improve store performance. You will coach supervisors and selling associates, conduct interviews, and partner with leadership to drive top-line sales while maintaining brand integrity.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 3+ years of retail leadership experience preferred.

Responsibilities

• The PINK Manager drives the overall customer and brand experience within the PINK Business.
• They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Specifically, the PINK Manager owns visual execution within their line of business by translating brand direction into clear priorities and daily actions.
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.
• Leading and demonstrating company values and executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.

Skills

Retail leadership

Customer satisfaction

Cross-functional partnering

Hiring & coaching

People development

Flexibility schedule

Job description

Victoria’s Secret & Co. is seeking a PINK Manager to lead the customer and brand experience on the PINK line within a high-volume retail environment.

The role requires directing product storytelling, maintaining visual standards, and leveraging insights to improve store performance. You will coach supervisors and selling associates, conduct interviews, and partner with leadership to drive top-line sales while maintaining brand integrity.