PINK Store Leader: Elevate Customer Experience & Sales

Victoria’s Secret & Co.; Huntington Station (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Victoria’s Secret & Co is seeking a PINK Manager to deliver exceptional customer and associate experiences and to drive brand top-line sales. In larger stores, this leader provides direction, coaching, and prioritization to Brand Supervisors, reporting to Store leadership as assigned.

The role emphasizes visual execution, product storytelling, and category insights, guiding a team including PINK Supervisors and Selling Associates to sustain strong results.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 3+ years of retail leadership experience preferred.

Responsibilities

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Skills

Customer focus

Leadership

Cross-functional influence

Flexible schedule

Retail operations

Job description

Victoria’s Secret & Co is seeking a PINK Manager to deliver exceptional customer and associate experiences and to drive brand top-line sales. In larger stores, this leader provides direction, coaching, and prioritization to Brand Supervisors, reporting to Store leadership as assigned.

The role emphasizes visual execution, product storytelling, and category insights, guiding a team including PINK Supervisors and Selling Associates to sustain strong results.