PINK Manager-Maplewood

Victoria's Secret & Co.; Saint Paul (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria's Secret & Co. is seeking a PINK Manager in Saint Paul, MN who will lead the customer and brand experience within the PINK business. You will coach and develop Associates, manage talent decisions with the Store Manager, and ensure strong visual merchandising and selling behaviors aligned with brand goals.

The role emphasizes coaching, daily prioritization, and delivering exceptional customer experiences while driving brand top-line sales in a dynamic retail environment.

Qualifications

• Requires leadership and coaching capabilities with a focus on talent lifecycle.
• Experience making interviewing and hiring decisions and guiding performance.
• Strong store leadership and customer experience mindset.

Responsibilities

• Translate brand direction into priorities and daily actions to drive customer and brand experience.
• Own product storytelling and selling behaviors aligned with brand guidance.
• Leverage category insights using company tools and reports.
• Maintain sales floor and fitting room standards where applicable.
• Lead talent lifecycle with interviewing, hiring decisions and performance management with the Store Manager.
• Direct reports including PINK Supervisors and Selling Associates.
• Lead in higher volume or more complex environments.

Skills

Leadership

Coaching

Hiring decisions

Performance management

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing