PINK Manager-Cumberland

Victoria's Secret & Co.; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Victoria's Secret in Atlanta seeks a PINK Manager to deliver exceptional customer and associate experiences and to grow brand top-line sales. This role provides direction and coaching to Brand Supervisors to ensure consistent execution.

Reporting to the Store Manager or Assistant Store Manager, the PINK Manager leads visual standards, product storytelling, and staff development to drive high-volume performance and embody the brand values.

Qualifications

• Leadership experience in retail or store operations
• Ability to coach and develop staff
• Strong visual merchandising and brand execution
• Experience driving sales and customer experience in a high-volume environment

Responsibilities

• Drive overall customer and brand experience within the PINK Business, ensuring product presentation and selling behaviors reflect brand guidance
• Own visual execution by translating brand direction into priorities and daily actions
• Lead category-level performance insights using company tools and reports
• Oversee sales floor and fitting room standards where applicable
• Manage talent lifecycle including interviewing, hiring decisions and performance management with the Store Manager
• Direct reports such as PINK Supervisors and Selling Associates
• Lead and direct business performance in higher volume or more complex environments

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing