PINK Manager

Crossgates; City of Albany (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Victoria’s Secret & Co in Albany, NY is seeking a PINK Manager to lead store operations and customer experiences, guiding Supervisors and Selling Associates to deliver brand-aligned selling and service. The role emphasizes coaching, prioritization, and strong leadership in higher-volume settings, with accountability for hiring and performance management.

The PINK Manager is responsible for visual execution, product storytelling, and leveraging brand direction to drive sales and customer

Qualifications

• Experience leading in higher volume or more complex stores.
• Ability to coach, prioritize and direct store teams including Supervisors and Selling Associates.
• Strong focus on visual execution and brand storytelling in-store.

Responsibilities

• Drives customer and brand experience to improve sales and brand alignment.
• Translates brand direction into daily priorities and actions for the team.
• Oversees talent lifecycle, including interviewing, hiring decisions and performance management with Store Manager.
• Maintains store standards for selling, floorset execution, and product presentation.

Skills

Customer experience

Team leadership

Coaching

Hiring decisions

Job description

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A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales . In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.