PINK Manager-Santa Fe Place

Victoria's Secret & Co.; Santa Fe (NM); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead the customer and brand experience on the sales floor. You will translate brand direction into daily actions, drive product storytelling, and ensure visual and selling standards across your line of business.

The role involves coaching associates, managing talent lifecycle, and collaborating with store leadership to optimize performance in a high-volume environment.

Qualifications

• Leads with a values-based approach.
• Delivers exceptional customer and associate experiences.
• Ensures brand guidance is reflected in execution.

Responsibilities

• Drive customer and brand experience within the PINK business.
• Translate brand direction into priorities and daily actions.
• Own product storytelling and selling behaviors to protect the customer experience.
• Provide category insights using company tools and reports.
• Maintain sales floor and fitting room standards where applicable.
• Oversee talent lifecycle including interviewing and hiring decisions.
• Lead direct reports such as PINK Supervisors and Selling Associates.

Skills

People leadership

Customer experience

Visual merchandising

Category analytics

Hiring & coaching

Retail operations

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing