Boutique Studio Lead - Guest Experience & Sales

JETSET Pilates; Des Peres (MO); On-site; USD 20,664 - 27,552; Part time

Job summary

A boutique fitness studio in Des Peres, Missouri, is seeking a Studio Lead to enhance client satisfaction and assist staff. Responsibilities include delivering exceptional customer service, handling sales transactions, and maintaining a clean studio. Ideal candidates are dynamic team members who can work flexible hours, including mornings and weekends. Ability to build rapport with clients and staff while maintaining studio standards is crucial. Join a vibrant team dedicated to providing the ultimate fitness experience.

Qualifications

• Exceptional customer service skills.
• Strong communication skills for in-person and digital interactions.
• Ability to maintain organization and cleanliness.

Responsibilities

• Assist clients and staff to create a welcoming environment.
• Answer phones, respond to emails, and process sales.
• Handle retail transactions and maintain a tidy studio.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.