Pilates Studio General Manager: Growth & Team Leader

JETSET Pilates; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

JETSET Pilates in Richmond, VA seeks a General Manager to lead studio operations, drive growth, and manage people. The GM instructs an average of 8 classes per week and spends in-studio time for at least 25 classes weekly. You will work with leadership to implement policies and deliver exceptional member experiences.

Responsibilities include marketing, scheduling, inventory, hiring, and analytics to hit studio goals and profitability.

Qualifications

• Proven leadership experience in studio or fitness operations.
• Experience managing schedules, payroll, and metrics.
• Strong communication and customer service skills.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Job description

JETSET Pilates in Richmond, VA seeks a General Manager to lead studio operations, drive growth, and manage people. The GM instructs an average of 8 classes per week and spends in-studio time for at least 25 classes weekly. You will work with leadership to implement policies and deliver exceptional member experiences.

Responsibilities include marketing, scheduling, inventory, hiring, and analytics to hit studio goals and profitability.