Pilates Studio Front Desk & Membership Growth

MNT Wellness Co.; San Francisco (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

MNT Wellness Co. seeks a Front Desk Associate to be the welcoming first contact for clients and visitors at our Bay Area studio. You will support daily operations, manage client relationships, handle inquiries, and contribute to member growth.

This role involves front-desk duties, lead management, sales, and event support in a community-focused wellness environment. In-person work with multiple shift options and benefits start at 30 hours per week.

Qualifications

• Customer service excellence in a front-desk/retail wellness setting.
• Ability to manage leads and convert inquiries to memberships.
• Sales-focused mindset with ability to promote memberships and products.
• Strong interpersonal skills for welcoming clients and addressing questions.
• Experience with inventory/restocking retail products is a plus.
• Familiarity with childcare areas and maintaining a safe environment.

Responsibilities

• Open/Close the Studio and prepare the space for classes.
• Greet and check in clients, address inquiries in person/phone/email.
• Manage client inquiries about classes, services, memberships, and retail.
• Provide exceptional customer service reflecting the studio’s brand values.
• Support with lead responses, follow-ups, and conversions to members.
• Assist with memberships sign-ups, renewals, and product education.
• Maintain studio space, keep equipment tidy, and restock retail items.
• Collaborate with the team to improve operations and ambiance.

Skills

Customer Service

Lead Management

Sales

Client Relations

Inventory Management

Retail Knowledge

Childcare

Job description

MNT Wellness Co. seeks a Front Desk Associate to be the welcoming first contact for clients and visitors at our Bay Area studio. You will support daily operations, manage client relationships, handle inquiries, and contribute to member growth.

This role involves front-desk duties, lead management, sales, and event support in a community-focused wellness environment. In-person work with multiple shift options and benefits start at 30 hours per week.