Piercing Studio Specialist: Elevate Customer Experience

Rowan; Torrance (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Commission

401k and Roth IRA Plans

Employee discounts

EAP resources

Referral bonus

Job summary

Rowan in Del Amo Fashion Center is seeking a customer-obsessed Retail Store Associate. You will assist customers with ear piercings, provide product recommendations, and uphold Rowan’s cleanliness and safety standards while partnering with the Studio Manager and Nurse Piercers.

Weekend availability is required to support busy periods. You will drive sales by sharing knowledge of piercing and non-piercing jewelry, answering questions, and delivering a warm, celebratory shopping experience.

Qualifications

• Retail or service industry experience is a plus.
• You must be able to work weekends, nights and holidays.
• An independent thinker with a can do attitude.
• You love jewelry and helping customers choose their earrings.
• You pride yourself on delivering exceptional customer service.
• You thrive in a busy environment and know how to keep busy when it’s quieter.
• You enjoy spending time with people.
• You are nice, friendly, outgoing, and easy to get along with.
• You like being part of a team.
• You are flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.

Responsibilities

• Warmly greet, and welcome, customers helping create a celebratory environment.
• Check customers in or help them book an appointment leveraging POS, technology and software systems.
• Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.
• Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items.
• Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
• Meet or exceed individual sales target and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.
• Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
• Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.
• Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers.
• Participate in team meetings and training sessions to continuously improve skills and product knowledge.
• Support the team in achieving studio-wide goals and maintaining a positive work environment.
• Process transactions accurately, including sales, returns, and exchanges.
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Skills

Customer service

Sales

Product knowledge

Communication skills

Team collaboration

English language

Math skills

Weekend availability

Job description

Rowan in Del Amo Fashion Center is seeking a customer-obsessed Retail Store Associate. You will assist customers with ear piercings, provide product recommendations, and uphold Rowan’s cleanliness and safety standards while partnering with the Studio Manager and Nurse Piercers.

Weekend availability is required to support busy periods. You will drive sales by sharing knowledge of piercing and non-piercing jewelry, answering questions, and delivering a warm, celebratory shopping experience.