Care Coordinator, Auth Scheduling Specialist

Jobtailor; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Patient Referral Coordinator to join our healthcare operations team in Charlotte, NC. The role coordinates patient referrals, assesses insurance coverage, and guides patients to appropriate providers within their plan.

You will prepare financial estimates, obtain authorizations, and ensure timely scheduling of procedures and services across departments, while maintaining high-quality customer service in a fast-paced office environment.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.
• Must be able to sit for long periods of time.
• Must be able to work in a fast-paced office environment.
• Should be able to bend and lift up to 10 lbs.

Responsibilities

• Complete referrals for patients and coordinate with referring and receiving practices and/or departments.
• Coordinate and prepare financial estimates for patients when needed.
• Obtain all required authorizations.
• Direct patients to providers within their insurance plan.
• Review benefits and educate patients about insurance coverage.
• Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers across departments.
• Review schedules and confirm accuracy and proper time allocation.
• Follow up on referrals to ensure there are no care gaps.

Skills

Patient Referral Coordination

Insurance Coverage Understanding

Customer Service Experience

Medical Records Software Knowledge

Financial Estimate Preparation

Education

High School Diploma

GED

Tools

Medical Records Software

Job description

• Complete referrals for patients and coordinate with referring and receiving practices and/or departments
• Coordinate and prepare financial estimates for patients when needed
• Obtain all required authorizations
• Direct patients to providers within their insurance plan
• Review benefits and educate patients about insurance coverage
• Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers across departments
• Review schedules and confirm accuracy and proper time allocation
• Follow up on referrals to ensure there are no care gaps

Requirements

• High School Diploma or GED required
• Computer experience required
• Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred
• Knowledge of medical records software preferred
• Customer service experience required
• Must be able to sit for long periods of time
• Must be able to work in a fast-paced office environment
• Should be able to bend and lift up to 10 lbs.

Core Competencies

Demonstrates expertise in coordinating patient referrals, managing insurance coverage inquiries, and scheduling medical services while ensuring compliance with medical necessity policies. Proficient in customer service and adept at navigating fast-paced office environments.

Highest-signal resume keywords

• Patient Referral Coordination
• Insurance Coverage Understanding
• Customer Service Experience
• Medical Records Software Knowledge
• Financial Estimate Preparation

ATS Optimization Keywords

Hard Skills

• Patient Referral Coordination
• Financial Estimate Preparation
• Authorization Obtaining
• Insurance Coverage Review
• Scheduling Procedures

Soft Skills

• Customer Service
• Attention to Detail
• Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Medical Necessity Policies
• Insurance Plan Types
• Fast-Paced Office Environment

Tools & Technologies

• Medical Records Software