Physician Support Rep III

Jobtailor; City of Rochester (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Rochester, NY seeks an experienced healthcare administrator to support clinical, educational, and academic programs with advanced scheduling and patient-care coordination. You will manage calendars, optimize provider time, and serve as the primary contact for providers and patients.

The role requires strong organizational skills, familiarity with medical terminology, and experience with Flowcast or comparable EMR systems for efficient clinic operations.

Qualifications

• High School diploma or equivalent with 2 years of relevant experience.
• Medical Terminology preferred.
• Experience with surgical/appointment scheduling software such as Flowcast preferred.
• Experience with electronic medical records preferred.
• Demonstrated customer relations skills required.

Responsibilities

• Support clinical, educational, and academic programs with complex administrative duties.
• Prepare clinics, manage calendars, and optimize provider schedules.
• Coordinate patient care and provide data support.
• Serve as primary contact for providers and manage meetings.
• Arrange travel, conferences, and hotel accommodations.
• Prepare pre-operative documentation and scheduling support.
• Assist with referrals and prior authorizations.

Skills

Surgical Scheduling

EMR Systems

Customer Relations

Medical Terminology

Appointment Scheduling

Education

High School diploma or equivalent

Tools

Flowcast

Electronic Medical Record Systems

Job description

• Perform complex secretarial and administrative duties supporting clinical, educational, and academic programs
• Prepare clinics, manage providers' time and calendars, and optimize provider-patient schedules
• Coordinate patient care and provide information/data support
• Serve as primary contact for providers and manage calendars, appointments, and meetings
• Identify schedule optimization opportunities, find missing orders, and obtain review and approval
• Gather information for referrals and prior authorizations
• Execute or delegate follow-up actions based on provider notes and preferences
• Prepare non-routine correspondence, claim appeal letters, and documentation for signatures
• Manage provider documentation and information
• Arrange travel, conference registration, and hotel accommodations
• Facilitate invited lectures and speaking engagements
• Research hospital medical records for physicians, insurance companies, and attorneys
• Determine and negotiate the order of daily surgeries and ambulatory procedures
• Coordinate with Operating Room scheduling and Ambulatory Surgical Center staff
• Authorize overbooking, schedule rearrangements, and rescheduling according to protocols and medical urgency
• Order and confirm surgical/procedure equipment, devices, and medication
• Ensure details, materials, locations, patient education, and follow-up are ready for surgeries and procedures
• Ensure completeness of pre-operative testing and evaluations for anesthesiologist and Operating Room review
• Complete disability paperwork using electronic medical record information
• Assess and prioritize patient calls, obtain provider responses, and follow up with patients
• Serve as main point of contact for patients before and after operations
• Perform other duties as assigned

Requirements

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Medical Terminology preferred
• Experience with surgical/appointment scheduling software (such as Flowcast) preferred
• Experience with electronic medical records preferred
• Demonstrated customer relations skills required

Core Competencies

Demonstrates expertise in managing provider schedules, coordinating patient care, and optimizing clinical workflows. Proficient in handling medical documentation and facilitating communication between providers and patients.

Highest-signal resume keywords

• Surgical Scheduling
• Electronic Medical Records
• Customer Relations Skills
• Medical Terminology
• Appointment Scheduling Software

Hard Skills

• Complex Secretarial Duties
• Patient Care Coordination
• Documentation Management
• Pre-Operative Testing
• Claim Appeal Letters

Soft Skills

• Communication Skills
• Organizational Skills
• Problem-Solving Skills

Industry Keywords

• Clinical Programs
• Academic Programs
• Surgical Procedures
• Ambulatory Surgical Center
• Provider-Patient Scheduling

Tools & Technologies

• Flowcast
• Electronic Medical Record Systems