Patient Scheduling Coordinator

Jobtailor; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Madison, WI is seeking an experienced administrative scheduling specialist to coordinate patient appointments and manage complex scheduling across multiple resources for both surgical and non-surgical procedures.

You will handle incoming calls, support scheduling policies, and act as a liaison with leadership to optimize staffing and room utilization while delivering excellent phone-based customer service.

Qualifications

• No minimum education required.
• 1 year of previous experience working in an office or customer service environment required.
• High school diploma or equivalent preferred.
• Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or another related field preferred.
• 1 year or more of electronic medical scheduling preferred.
• Availability to work Monday through Friday between 8:00 AM and 4:30 PM, with hours varying based on operational needs.

Responsibilities

• Facilitate and coordinate patient care through effective and timely scheduling.
• Schedule complex appointments requiring coordination of multiple resources for surgical and non-surgical procedures.
• Evaluate scheduling policies and procedures.
• Take incoming phone calls from patients and their families regarding appointment scheduling.
• Act as a liaison with leadership to determine scheduling resource needs.
• Provide excellent phone-based customer service.

Skills

Patient Scheduling

Appointment Coordination

Customer Service

Office Experience

Electronic Medical Scheduling

Job description

Responsibilities

• Facilitate and coordinate patient care through effective and timely scheduling
• Schedule complex appointments requiring coordination of multiple resources for surgical and non-surgical procedures
• Evaluate scheduling policies and procedures
• Take incoming phone calls from patients and their families regarding appointment scheduling
• Act as a liaison with leadership to determine scheduling resource needs
• Provide excellent phone-based customer service

Requirements

• No minimum education required
• 1 year of previous experience working in an office or customer service environment required
• High school diploma or equivalent preferred
• Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or another related field preferred
• 1 year or more of electronic medical scheduling preferred
• Availability to work Monday through Friday between 8:00 AM and 4:30 PM, with hours varying based on operational needs

Core Competencies

Demonstrates expertise in patient scheduling and coordination, ensuring effective communication and resource management. Proficient in providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

• Patient Scheduling
• Customer Service
• Electronic Medical Scheduling
• Appointment Coordination
• Office Experience

Hard Skills

• Scheduling Policies
• Appointment Scheduling
• Resource Coordination
• Healthcare Administration

Soft Skills

• Communication
• Interpersonal Skills
• Problem-Solving

Industry Keywords

• Healthcare
• Patient Care
• Office Environment