Physician Practice Receptionist - Urgent Care (FT)

North Arkansas Regional Medical Center; Harrison (AR); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Comprehensive health plans (PPO & HDHP

Dental and vision coverage

HSA & FSA

Life insurance options

Disability plans

401(k) retirement plan

Paid time off

Employee assistance program

Tuition reimbursement

Employee discounts

Job summary

North Arkansas Regional Medical Center is seeking a friendly receptionist to join our physician clinics team. You will greet patients, verify insurance, collect payments, and help ensure smooth clinic operations while maintaining a professional, patient-centered environment.

You will handle scheduling, chart preparation, and daily clerical tasks, supporting a welcoming, efficient front desk and coordinating with clinic staff to deliver quality care.

Qualifications

• Clerical tasks, typing and basic computer skills.
• Strong English reading, writing and speaking abilities.
• Excellent communication and customer service skills.
• Experience in a medical office or clinic front desk is preferred.

Responsibilities

• Greet patients and check them in using ECW and Meditech.
• Collect and verify patient demographics and insurance information.
• Explain policies, payments, and appointment procedures.
• Collect co-pays, post payments and issue receipts.
• Prepare patient charts and super-bills.
• Schedule and confirm appointments; send reminders.
• Enter charges for billing and coding.
• Verify Medicaid eligibility and process referrals as needed.
• Handle mail processing and scanning of documents and checks.
• Provide general clerical support: phones, filing, typing, paperwork.
• Balance cash drawer and prepare daily reports.
• Back up front desk coverage as needed.
• Assist nurses with pharmacy faxes and daily filing.

Skills

Clerical

Typing

Computer proficiency

English proficiency

Communication

Customer service

Medical office experience

Education

High school diploma or GED

Job description

Job Summary

We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.

Key Responsibilities

• Greet and check in patients upon arrival; register them in ECW and Meditech.
• Collect and enter patient demographic, insurance, and emergency contact information.
• Explain clinic policies, payment expectations, and appointment procedures.
• Collect co-pays and outstanding balances; post payments and issue receipts.
• Prepare patient charts, including progress notes and super-bills.
• Schedule and confirm patient appointments and provide co-pay reminders.
• Enter charges into the system for billing and coding purposes.
• Verify Medicaid eligibility and process referrals and PCP assignments as needed.
• Process and scan incoming mail, including insurance checks and remittance advice.
• Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.
• Prepare daily/monthly reports, balance the cash drawer, and process deposits.
• Assist with lab registrations, chart preparation, scanning, and record updates.
• Serve as a backup for phone coverage, front window check-ins, and customer service.
• Support nurses with pharmacy faxes and help manage daily filing and documentation.
• Act as the point of contact for the Follow-Up Department.
• Perform other duties as assigned by the Clinic Manager.

Job Qualifications

• High school diploma or GED
• Clerical, typing, and computer proficiency
• Ability to read, write, speak, and understand English
• Excellent communication and customer service skills
• Coursework or experience in business or office operations
• Previous experience in a medical office or clinic front desk role

Compensation & Schedule

• Competitive hourly pay based on experience
• Full-time opportunities available with varied clinic hours

Why Join Us

• Be the welcoming face of our physician clinics
• Join a compassionate and patient-centred care team
• Build your career in a supportive, community-focused healthcare environment

Benefits Overview

• Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna
• Dental and vision coverage via Delta Dental & Delta Vision
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Basic and voluntary life insurance options
• Short- and long-term disability plans
• Accident & critical illness insurance through Lincoln Financial
• 401(k) retirement plan with up to 3.5% company match
• Paid Leave Bank (PLB) & Extended Illness Bank (EIB)
• Employee Assistance Program (EAP) & First Stop Health 24/7 counseling
• AirMed/Mercy Life Flight membership for eligible employees
• On-site wellness center & discounted Planet Fitness membership
• Tuition reimbursement & education assistance
• Employee referral bonuses and advancement opportunities
• Pet insurance and identity theft protection
• Employee discounts on prescriptions, cafeteria meals, gift shop items, and more