Medical Receptionist

Carbon Health Technologies Inc; Franklin Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Health Savings Account

Paid time off

401k retirement savings plans

Life & Disability Insurance

Job summary

Carbon Health Technologies Inc. is seeking a receptionist to serve as the first point of contact for patients and visitors in a busy clinic.

You will manage high-volume calls, schedule appointments, verify identities and insurance, and maintain accurate records using Google Sheets, Excel, and Word. You will coordinate patient flow with clinical staff, handle payments, uphold confidentiality, and perform general admin tasks to ensure smooth clinic operations, including weekends or extended shifts

Qualifications

• 1–2 years of receptionist/front-desk/customer service experience, preferably in a medical/clinical setting.
• Proficiency with Google Sheets, Excel, and Word for data entry and record-keeping.
• Strong phone etiquette and professional communication in a high-volume clinic environment.
• Customer-service oriented with a patient, empathetic, and professional demeanor.
• Ability to multitask, prioritize, and maintain accuracy in scheduling and documentation.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers with courteous assistance.
• Manage a high volume of incoming calls, routing, messaging, and inquiries.
• Schedule, confirm, and adjust patient appointments using practice systems.
• Greet and check in patients, verify IDs and insurance, ensure forms are complete.
• Maintain patient records in Google Sheets, Excel, and Word with accuracy.
• Coordinate patient flow with clinical and support staff to minimize wait times.
• Process payments, co-pays, and billing information according to procedures.
• Handle patient information in compliance with privacy standards.
• Perform general administrative tasks to support clinic operations.
• Prioritize and multitask in a fast-paced environment; support other duties during fixed term.

Skills

Phone etiquette

Communication skills

Multitasking

Attention to detail

Confidentiality

Tools

Google Sheets

Excel

Word

Job description

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

• Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
• Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
• Demonstrated customer service skills with a patient, empathetic, and professional demeanor
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
• High level of accuracy and attention to detail in data entry, scheduling, and documentation
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Strong organizational skills and the ability to follow established processes and procedures
• Comfort working 10 hour shifts, with flexibility to adapt to changing clinic needs
• Able to work Monday, Wednesday, and one weekend day every other weekend.

BENEFITS

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.