Medical Receptionist

Neurosurgical Associates; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

3 Medical plans to choose from

2 Dental plans to choose from

Vision Plan

Life and AD&D insurance

Short-Term Disability

Long-Term Disability

Freshbenies

Job summary

Neurosurgical Associates in Lubbock, TX seeks a Medical Receptionist to greet patients and manage front-desk duties with professionalism. You will verify insurance, collect payments, enter data in the EMR, and coordinate with clinical staff to maintain a smooth patient flow.

Ideal candidates have a High School Diploma, strong confidentiality, good math and computer skills, and experience in a medical office. Bilingual abilities are a plus, and the role offers comprehensive benefits and stability.

Qualifications

• High school diploma or equivalent is required.
• Experience in a clinical or medical office preferred.
• Knowledge of insurance processes and HIPAA regulations is essential.

Responsibilities

• Welcomes and greets patients/visitors in a helpful manner.
• Properly checks in all patients following clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any balances noted in EMR a week prior to appointment.
• Obtains payment for in office visits and documents all financial transactions accordingly.
• Sets up approved patient payment arrangements and tracks them for accuracy.
• Performs day-to-day administrative functions including copying, filing, faxing, and data entry.
• Adheres to clinic policies on safety, security, and confidentiality of computer systems.
• Maintains HIPAA privacy compliance and related protocols.
• Handles patient complaints with problem-solving and redirects to appropriate staff.
• Maintains waiting areas, offices files, and front-desk areas orderly.
• Receives mail and packages and distributes to staff as needed.
• Attends scheduled department meetings and performs related duties as required.

Skills

Basic math

Computer skills - intermediate

Phone skills

Insurance knowledge

Confidentiality awareness

Education

High School Diploma

Tools

EMR systems

Job description

The Medical Receptionist is the "face" of the company for all visitors. This position ensures all clerical duties are properly followed in accordance to clinical policies and procedures.

Ensuring patient confidentiality is upheld to clinic and HIPAA standards. While always fostering an environment which promotes patient comfort and trust.

Duties and responsibilities

• Welcomes and greets patients/clients/visitors in a manner that is helpful.
• Properly checking in all patients following the clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment.
• Obtains payment for in office visits and properly documents all financial transactions to adhere to clinic standards.
• Sets up via approved patient payment arrangements; tracks and monitors all patient payment arrangement to ensure accuracy and full payment.
• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data entry.
• Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential.
• Adheres to privacy protocols in accordance to clinic policies and procedures and HIPAA requirements.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
• Receives all incoming mail and packages and distributes to the appropriate personnel.
• Attends scheduled department staff and clinical meetings as instructed.
• Performs additional related duties as needed.

You will love it here if you:

• Understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA and clinic
• Must have the ability to exercise a high degree of diplomacy; excellent customer service and interpersonal communication
• Basic math
• Intermediate computer knowledge and
• Intermediate to advance phone skills; able to effectively relate via the telephone and in- person to better serve the needs of the clinic, patients, clients, and
• Prior administrative or clerical experience in a clinical or community based
• High School Diploma; additional qualifications will be a plus
• Must have insurance knowledge

Working conditions

• Operates computers, scanners, telephones, and additional office equipment.
• Work a full 10-hour shift in an office medical setting beginning at 6:30AM
• Must wear appropriate dress code attire in accordance to company policy and procedures.
• Able to sit and stand for long periods of time.
• Minimal lifting required with maximum of 50 lbs.
• 3 Medical plans to choose from
• 2 Dental plans to choose from
• A Vision Plan
• The company provides life and accidental death & dismemberment (AD&D) insurance.
• Options to increase Life and AD&D insurance for yourself and your family
• Short-Term Disability
• Long-Term Disability
• Freshbenies (Telemedicine, Behavioral Health and medical bill auditing and redirection of medical care via Advocacy)

Bi-lingual is preferred.

We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.