Clinic Office Assistant - Urgent Care Clinic

Physicians Regional Medical Group; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Physicians Regional Medical Group in Naples, FL, is seeking a Clinic Office Assistant to provide administrative and clerical support for efficient clinic operations, including patient check-in/out, scheduling, inquiries, payments, and record maintenance. The role requires 0–2 years in a medical setting, strong organization and communication skills, and familiarity with EMR and billing processes.

A CMAA certification is preferred to support license and certification reimbursements in eligible

Qualifications

• 0–2 years of experience in a medical office, clinic, or healthcare administrative setting required.
• Experience with EMR and billing systems is preferred.
• Strong organization and communication skills are essential.

Responsibilities

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service payments, issues invoices, and processes financial transactions per clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

EMR proficiency

Office software

Organizational skills

Communication skills

Customer service

Medical terminology

Scheduling

Billing & insurance verification

Education

Certified Medical Office Administrative Assistant (CMAA)

Tools

EMR systems

Microsoft Office

Job description

Why Join Us?

• Be Valued for What You Bring to the Team Competitive pay that rewards your hard work
• Benefits You Can Count On Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. Generous PTO and extended illness benefits
• Invest in Your Future 401(k) with company match
• Grow With Us Career development, learning opportunities, and advancement pathways
• We Invest in Your Success Licensure and certification reimbursement for eligible roles
• Student Loan Support Assistance available for eligible roles
• Your Wins Deserve Recognition Employee rewards and recognition programs
• A Team You'll Love Working With A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.

Essential Functions

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required

Knowledge, Skills and Abilities

• Proficiency in electronic medical records (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.
• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.

Licenses and Certifications

• Certified Medical Office Administrative Assistant (CMAA) preferred

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.