Front Desk Receptionist

Advanced Urgent Care & Occupational Medicine LLC; Broomfield (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Cellular phone allowance

Paid holidays

Health and wellness benefit package

401k profit sharing

Employee discounts on services

Paid time off

Job summary

Advanced Urgent Care & Occupational Medicine LLC in Colorado is seeking a Front Desk Receptionist to be the friendly first impression of our clinic. You will handle patient check-ins, appointments, insurance verification, and respond to inquiries with professionalism.

This non-exempt role requires a high school diploma or GED, experience with EMR systems (Athena preferred), CPR/AED, and a willingness to work in a collaborative, mission-driven team.

Qualifications

• High school diploma or GED, or an equivalent combination of education and experience.
• Experience with Athena Medical Records is preferred.
• Basic Life Support (CPR & AED) certification.

Responsibilities

• Greet and welcome patients, creating a friendly and professional atmosphere.
• Manage patient check-ins/outs and collect accurate information and payments.
• Answer phones and respond to inquiries about appointments and services.
• Schedule and confirm appointments, coordinating with healthcare providers.
• Maintain accurate EMR records, ensuring HIPAA compliance and confidentiality.
• Assist patients with forms, verify insurance, and handle co-pays as needed.
• Communicate with staff to ensure smooth patient flow and timely appointments.
• Perform general office duties such as filing, faxing, and ordering supplies.
• Provide a positive patient experience and address concerns as they arise.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Phone etiquette

Education

High school diploma or GED

Equivalent education/experience

Tools

Athena Medical Records

Job description

Are you passionate about making a difference in people's lives? Do you thrive in a collaborative environment where your contributions directly impact the well-being of your community? At Advanced Urgent Care we are looking for a dedicated dedicated, energetic, and engaging Front Desk Receptionist to join our urgent clinic.

In this role, you are our first impression to our patients and will create a warm and welcoming environment, provide excellent customer service, and manage a variety of administrative tasks with efficiency. You will play a key role in ensuring that our clinic runs smoothly by handling patient check-ins, scheduling, insurance verification and communication. A positive attitude, strong interpersonal skills, and the ability to multitask are essential. If you have a heart for helping others and a drive to be part of a supportive, mission-driven team, we want to hear from you!

Job Title: Front Desk Receptionist

Reports To: Clinic Manager

FLSA Status: Non-Exempt

Duties and Responsibilities include the following. Other duties may be assigned.

Greet and welcome patients upon arrival, creating a friendly and professional atmosphere.

Manage patient check-ins and check-outs , ensuring accurate collection of patient information and payment processing.

Answer phone calls and respond to inquiries regarding appointments, clinic services, and general questions.

Schedule and confirm appointments via phone or in person, coordinating between patients and healthcare providers.

Maintain accurate patient records in the electronic medical records (EMR) system, ensuring confidentiality and compliance with HIPAA regulations.

Assist patients with completing necessary forms and paperwork, answering any questions they may have.

Verify insurance information and handle co-payments, resolving billing issues when needed.

Communicate with healthcare staff to ensure smooth patient flow and timely appointments.

Perform general office duties such as filing, faxing, and ordering office supplies as necessary.

Provide a positive and engaging patient experience , addressing concerns and providing guidance as needed.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Specialized Training:

Experience with Athena Medical Records (preferred)

Certificates and Licenses:

Basic Life Support (CPR & AED) certification

Do you know who we are?

Advanced Urgent Care & Occupational Medicine is dedicated to providing accessible, high-quality compassionate urgent care, occupational medicine, and workers’ compensation treatment.

We are a team of professionals who are not only skilled and knowledgeable but also deeply committed to making a positive impact in the lives of our patients. Our dedication to compassionate care drives us to continuously improve and innovate, ensuring that we meet the evolving needs of those we serve.

What do we offer you?

Competitive Salary: A salary that is competitive within the industry and region.

Cellular Phone Allowance: Monthly cell phone allowance to help cover communication costs.

Paid Holidays: Paid time-and-a-half for working New Year's Day, Memorial Day, Independence Day and Labor Day. We believe in recognizing and rewarding your hard work during these special times.

Closed on Thanksgiving and Christmas: We are also proud to be closed on these two holidays allowing you to fully enjoy these special times with your friends and family.

Full Health and Wellness Benefit Package: Including Medical, HSA, Dependent FSA, Dental, Vision, Accident, Critical Illness, Short term and Long term Disability, 401k Profit Sharing Plan.

Health Savings Accounts (HSAs) or Dependent Care Flexible Spending Accounts (FSAs): Pre-tax savings for medical expenses (with high yield interest options) and dependent care expenses (i.e. daycare, day camp, babysitting, disabled dependent care, etc.)

Retirement Plans: 401(k) plans with Company Profit sharing plans

Employee Discounts: Discounted clinic visits for you and your dependents at any of our Family of Clinics including our Urgent Care and Primary Care clinics.

Employee Recognition: Awards, acknowledgment programs, and leadership opportunities.

This role requires a blend of healthcare management experience, strong leadership capabilities, and a commitment to enhancing patient care and clinic performance. If you have a heart for helping others and a drive to be part of a supportive, mission-driven team, we want to hear from you!

Advanced Urgent Care & Occupational Medicine LLC