Physician Concierge & Patient Access Specialist

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 25,000 - 45,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an experienced concierge services professional to support physician offices and patients in Central Massachusetts. The role focuses on scheduling, coordinating referrals, and maintaining strong service standards across clinics.

Responsibilities include scheduling, problem solving, medical information handling, and patient communication to ensure timely access to care and quality experiences for our patients and referring physicians.

Qualifications

• Two to three years of experience in a physician office or health care setting.
• Strong knowledge of medical terminology and patient care patterns.
• Good working knowledge of customer relations and service functions.
• Excellent oral and written communication; proficient with common software tools.

Responsibilities

• Provide enhanced customer service support to physician offices in assigned territories with Physician Relations Managers.
• Schedule patient appointments with the right provider at the right location and time.
• Escalate access and service issues to leadership to ensure satisfaction.
• Build relationships with community providers and staff to increase network participation through outreach.
• Answer the 1-800-431-5151 line professionally to uphold the organization image.
• Troubleshoot problems using judgment and clinical knowledge to assist callers.
• Coordinate physician-to-physician communication and obtain medical records.
• Inform patients about health programs and services relevant to their needs.
• Record patient registrations, insurance data and scheduling in the system.

Skills

Customer service

Medical terminology

Communication skills

Office software

Problem solving

Education

High School diploma

Tools

Epic

MS Excel

Job description

UMass Memorial Health is seeking an experienced concierge services professional to support physician offices and patients in Central Massachusetts. The role focuses on scheduling, coordinating referrals, and maintaining strong service standards across clinics.

Responsibilities include scheduling, problem solving, medical information handling, and patient communication to ensure timely access to care and quality experiences for our patients and referring physicians.