Service Response Coordinator - 24-Hour Rotating Shifts

Henry Ford Health System; Detroit (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Henry Ford Hospital - Detroit Main Campus, part of Henry Ford Health System, seeks a Service Response Coordinator to manage daytime and overnight calls, dispatch staff across facilities, and document service requests. The role emphasizes timely communication, data entry, and adherence to patient care standards.

You will work in a fast-paced environment, coordinating responses for multiple service areas, maintaining records, and supporting hospital operations.

Qualifications

• High School diploma or GED; 1–2 years related experience required.
• Experience with Microsoft Office and other software packages.
• Good communication, motivational, organizational and problem-solving skills required.
• Must read, write and speak English at a level allowing safe and efficient performance.
• Must pass physical exam and drug screen; proof of legal status to work.

Responsibilities

• Coordinate responses to service requests received by phone.
• Dispath appropriate staff to provide service across multiple departments.
• Obtain information for service requests and clarify needs.
• Perform clerical tasks: filing, typing, mailing, scheduling, data entry and record keeping.
• Maintain confidentiality of patient/unit data per HIPAA regulations.
• Assist in evacuation and disaster response as needed.

Skills

Communication

Organizational skills

Problem-solving

Motivation

Education

High School Diploma or GED

Tools

Microsoft Office

Digital paging devices

Digital scanning devices

Job description

Henry Ford Hospital - Detroit Main Campus, part of Henry Ford Health System, seeks a Service Response Coordinator to manage daytime and overnight calls, dispatch staff across facilities, and document service requests. The role emphasizes timely communication, data entry, and adherence to patient care standards.

You will work in a fast-paced environment, coordinating responses for multiple service areas, maintaining records, and supporting hospital operations.