Coordinator Service Response - 24 Hour per Week - Rotating Shifts - Detroit

Henry Ford Health System; Detroit (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Henry Ford Hospital - Detroit Main Campus, part of Henry Ford Health System, seeks a Service Response Coordinator to manage daytime and overnight calls, dispatch staff across facilities, and document service requests. The role emphasizes timely communication, data entry, and adherence to patient care standards.

You will work in a fast-paced environment, coordinating responses for multiple service areas, maintaining records, and supporting hospital operations.

Qualifications

• High School diploma or GED; 1–2 years related experience required.
• Experience with Microsoft Office and other software packages.
• Good communication, motivational, organizational and problem-solving skills required.
• Must read, write and speak English at a level allowing safe and efficient performance.
• Must pass physical exam and drug screen; proof of legal status to work.

Responsibilities

• Coordinate responses to service requests received by phone.
• Dispath appropriate staff to provide service across multiple departments.
• Obtain information for service requests and clarify needs.
• Perform clerical tasks: filing, typing, mailing, scheduling, data entry and record keeping.
• Maintain confidentiality of patient/unit data per HIPAA regulations.
• Assist in evacuation and disaster response as needed.

Skills

Communication

Organizational skills

Problem-solving

Motivation

Education

High School Diploma or GED

Tools

Microsoft Office

Digital paging devices

Digital scanning devices

Job description

Coordinator Service Response - 24 Hour per Week - Rotating Shifts - Detroit

Henry Ford Hospital - Detroit Main Campus

2611672

GENERAL SUMMARY:

Under minimal supervision, coordinates responses to service requests received by phone. Performs several clerical duties such as typing, data entry, generating service request, record keeping, filing, scheduling, coordinating projects and service requests, distributing mail, operating computer business applications and other standard business office equipment. Processing information in a timely manner and follow up with the requesting customers. Monitors critical alarms, fire alarms and key distribution.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The Service Response Coordinator is responsible for adhering to all patient care services standards. Maintain established departmental policies and procedures, objectives, quality assurance program, environmental and infection control standards.

Performs all Service Response Center (SRC) related tasks demonstrating service orientation to fellow employees, patients, visitors and hospital staff.

Answers phones for all support services departments and dispatches appropriate personnel/staff to provide service based on request for Plumbing/Electrical, Plant Services, Machine Ship, Construction, Clinical Engineering, Environmental Services, Grounds, Security, Communications, Information Technologies, Medical Supplies, Medical Equipment, Mail, Laundry/Linen, Waste, Dietary Stock, Pharmacy Stock, Building Services Stock, Medical Records, Radiology Films, Lab Specimens, Critical Alarms, and other services.

Obtains information for all service requests.

Clarifies requests and communicates to appropriate staff for support services. Follows up with requesting customer via call/notification process.

Performs filing, typing, correspondence dissemination and distribution, memoranda and any other clerical task as requested by management for the above listed support service departments.

• Accesses the SRC software, Maintenance Tracking Equipment, Equipment Management Software, Groupwise Network Software, Materials Distribution Software, Bed Tracking software, Patient Tracking Software, Transaction Capture (T-Cap) billing and other spreadsheet/word processing business computer applications in a Window operating system to perform above duties.

Maintains confidentiality of patient and unit data per HIPPA regulations.

Enhances job-related growth and development through participation in educational programs, in-service meetings, and workshops.

Maintains a sanitary work environment by cleaning and maintaining all equipment, tools and surroundings in work areas including trash/linen shoots and equipment storage areas. In case of fire or other internal disaster, assists in evacuating ambulatory patients and residents to exits. In case of community disaster, assists nursing in making up extra beds and other duties as assigned.

Communicates patient concerns, discomfort to appropriate nursing staff if/when communicated by patient or visitors. Performs all other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or G.E.D. One to two years related experience required.
• Must have experience with Microsoft Office and other software packages.
• Good communication, motivational, organizational and problem-solving skills required.
• Must be able to read, write, and speak English at a level, which allows the safe and efficient performance of the job. Must pass physical examination as required by HFHS, which includes a drug screen.
• Must provide proof of legal status to work.
• After initial training, demonstrate ability to utilize supplies, tools, and equipment properly including but not limited to: telephones, digital scanning devices and digital paging devices.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Service Response Center
• Shift: Rotating
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

• Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan.
• Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more.
• Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affinitive Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.