Patient Access Coordinator I - Market Administration

Henry Ford Health; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a Patient Access Coordinator I in Detroit to coordinate services for patients and ensure a high-quality, efficient experience. You will work with physicians, support staff and the care team to manage intake and ongoing coordination of care.

The role requires strong customer service, organizational and communication skills, with experience in medical registration and appointment scheduling systems. Epic experience is preferred and a positive attitude is essential.

Qualifications

• High School diploma or GED required.
• Associates degree or two years of college preferred.
• Minimum 3–5 years administrative experience in healthcare or related field.
• Knowledgeable with medical registration and appointment scheduling systems.
• Epic registration experience preferred.
• Strong organization, problem solving and communication skills.

Responsibilities

• Coordinate services for patients and deliver excellent customer service with the care team.
• Develop relationships and processes to support intake and ongoing coordination of care.
• Maintain communication with patients, families, providers and office staff.
• Actively contributes to an organizational culture com

Skills

Customer service

Administrative coordination

Communication

Problem solving

Organizational skills

Team collaboration

Education

High School diploma or GED

Associates degree or two years of college

Tools

Epic registration

Appointment scheduling systems

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Patient Access Coordinator I

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
• Will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture com

Qualifications

Education Required

• High School diploma or G.E.D. equivalent required.
• Associates Degree or two years of college experience preferred.

Experience Required

• Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.
• Proven performance in working collaboratively in a multidisciplinary team.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess a positive attitude.
• Able to apply problem solving and critical thinking skills.
• Must possess strong organizational skills.