Physical Therapy Front Desk & Patient Care Assistant

Cooper University Health Care; Upper Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cooper University Health Care in New Jersey is seeking a front desk associate to greet visitors, assist with check-in and check-out, and keep therapists on schedule. You will schedule appointments, use the Practice Management System, verify insurer eligibility, collect co-pays, and provide outstanding patient service.

A high school diploma and at least one year of customer service or reception experience are required; healthcare experience is preferred.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in customer service or reception.
• Healthcare environment experience preferred; strong interpersonal skills.

Responsibilities

• Greet visitors and assist with check-in/out.
• Provide outstanding customer service.
• Schedule appointments and enter data in the Practice Management System.
• Answer phone calls and route to appropriate staff.
• Verify insurance eligibility and explain requirements.
• Collect co-pays and maintain patient records.
• Perform additional duties as assigned.

Skills

Customer service

Scheduling

Interpersonal skills

Telephone etiquette

Education

High School diploma

Tools

Practice Management System

Job description

Cooper University Health Care in New Jersey is seeking a front desk associate to greet visitors, assist with check-in and check-out, and keep therapists on schedule. You will schedule appointments, use the Practice Management System, verify insurer eligibility, collect co-pays, and provide outstanding patient service.

A high school diploma and at least one year of customer service or reception experience are required; healthcare experience is preferred.