Physical Therapy Front Desk & Rehab Support

COOPER PEDIATRICS; Northern (KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

On-site Early Education Center

Employee discount

Career development opportunities

Job summary

Cooper University Health Care is seeking a friendly front desk professional to welcome patients, check them in and out, and support therapists in a busy outpatient setting.

Responsibilities include scheduling, insurance verification, and handling co-pays while delivering excellent customer service to patients and visitors. The role emphasizes teamwork, communication, and accurate data entry in the Practice Management System.

Qualifications

• High School diploma or equivalent is required.
• At least 1 year of customer service or reception experience in a healthcare setting preferred.
• Exercise therapy experience or training/certification is a plus.
• Computer experience and strong interpersonal skills are preferred.

Responsibilities

• Greets visitors during check-in and check-out.
• Assists with scheduling appointments and records information in the electronic scheduling system.
• Answers phone calls and routes them appropriately.
• Verifies insurance eligibility and explains requirements to patients.
• Collects co-pays and assists therapists as needed.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Teamwork

Education

High School diploma or equivalent

Tools

Practice Management System

Job description

Cooper University Health Care is seeking a friendly front desk professional to welcome patients, check them in and out, and support therapists in a busy outpatient setting.

Responsibilities include scheduling, insurance verification, and handling co-pays while delivering excellent customer service to patients and visitors. The role emphasizes teamwork, communication, and accurate data entry in the Practice Management System.