Patient Services Concierge & Scheduling

Cooper University Health Care; Pennsville Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care is seeking a patient services representative in New Jersey to greet, register, and schedule patients at the hospital front desk. The role emphasizes excellent customer service, telephone etiquette, and accurate copay collection, aligning with Cooper's values in supporting patient and family experiences.

The position also involves acting as a non-clinical navigator during discharge coordination, ensuring smooth transitions and clear information for patients and

Qualifications

• Provide courteous patient interactions at a front desk
• Schedule appointments and register patients
• Collect point-of-service copays and provide information

Responsibilities

• Greet patients and register them for services
• Schedule appointments and coordinate discharge-related steps
• Inform patients and families using AIDET principles
• Collect copays and act as a non-clinical navigator during discharge coordination

Skills

Customer service

Front desk

Telephone etiquette

AIDET

Education

High School Diploma

Job description

Cooper University Health Care is seeking a patient services representative in New Jersey to greet, register, and schedule patients at the hospital front desk. The role emphasizes excellent customer service, telephone etiquette, and accurate copay collection, aligning with Cooper's values in supporting patient and family experiences.

The position also involves acting as a non-clinical navigator during discharge coordination, ensuring smooth transitions and clear information for patients and