Photonics Connectivity Solutions Engineer - Pre/Post-Sales

Corning Inc.; California, Northern (MO, KY); Hybrid; USD 138,000 - 190,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

401(k) matching

Health benefits

Job summary

Corning is seeking an Applications Engineer on the US West Coast to provide pre- and post-sales support for PCS customers. You will drive design-in of our optical products, collaborate with cross-functional teams, and engage in field trials, product evaluations, and customer deployments.

You will manage on-site investigations, deliver trainings, and assist in demonstrations at customer sites and trade shows.

Qualifications

• Bachelor’s degree in Engineering, Applied Science, or equivalent demonstrated experience.
• Minimum of 3 years’ experience in optical fibers and connectivity.
• Ease with frequent customer interactions at technical level, comprehend needs, convey value.
• Work independently with little supervision.
• Interface and communicate effectively with all levels of personnel, internal and external.

Responsibilities

• Help the business team position our products through ongoing interactions with our customers, with the goal of being “designed-in” our customers’ own products or systems.
• Support field trials and product evaluations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Support sales demonstrations/presentations at customer sites and trade shows.
• Perform training, troubleshooting and field support as needed to ensure successful adoption.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field.

Skills

Customer interactions

Independent work

Technical communication

Education

Bachelor's degree in Engineering/Applied Science

Tools

Microsoft Office

Job description

Corning is seeking an Applications Engineer on the US West Coast to provide pre- and post-sales support for PCS customers. You will drive design-in of our optical products, collaborate with cross-functional teams, and engage in field trials, product evaluations, and customer deployments.

You will manage on-site investigations, deliver trainings, and assist in demonstrations at customer sites and trade shows.