Optical Communications Applications Engineer

Corning Inc.; California (MO); On-site; USD 127,000 - 175,000; Full time

Benefits offered by this job

Company-wide bonuses

Pension and 401(k)

Comprehensive health benefits

Job summary

Corning is seeking a qualified engineer to drive customer and technical engagement for its Photonics Connectivity Solutions. You will develop deep product understanding, support on-site field trials, train customers, and investigate product issues on-site.

The role requires a BS in Engineering or Applied Science, 5+ years in optical fiber/components and data center connectivity, strong communication, and cross-functional collaboration. Immigration sponsorship is not supported.

Qualifications

• Bachelor’s degree in Engineering or Applied Science.
• 5 years minimum of relevant work experience with optical fiber/ optical components and data center connectivity.
• Customer engagement experiences at Architecture, Engineering and Lab Technician levels within data center and Enterprise environment.
• Understanding of data center network topologies.
• Practical understanding of high-density rack connectivity.
• Technical writing ability, with emphasis on effective presentation of detailed concepts.
• Ability to coordinate effectively within internal matrix functions.
• Strong presentation and consultative skills. Excellent communication skills with the ability to articulate complex technical ideas to a given audience.
• Desire to 'roll up sleeves' to work directly with customers and internal project teams.
• Process oriented with a systematic approach to problem solving.
• Ability to work independently in a stressful environment.

Responsibilities

• Develop deep understanding of Corning's optical communications products, including critical product specifications, manufacturing processes, and customer integration and use cases
• Support on-site field trials and customer product evaluations
• Perform training, troubleshooting and field support as needed to ensure successful customer adoption of Corning products
• Complete on-site investigations of potential product issues raised by customers
• Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed
• Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner
• Work collaboratively with global customer account and business/regional leaders to develop relationships within customer's engineering, development, and operations organizations, as well as collect market intelligence to understand competitive landscape, customer technology roadmaps and customer growth opportunities
• Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders

Skills

Optical fiber

Data center connectivity

Customer engagement

Data center topologies

Technical writing

Cross-functional coordination

Presentation skills

Communication skills

Customer interaction

Work under pressure

Process oriented

Education

Bachelor’s degree in Engineering or Applied Science

Job description

Corning is seeking a qualified engineer to drive customer and technical engagement for its Photonics Connectivity Solutions. You will develop deep product understanding, support on-site field trials, train customers, and investigate product issues on-site.

The role requires a BS in Engineering or Applied Science, 5+ years in optical fiber/components and data center connectivity, strong communication, and cross-functional collaboration. Immigration sponsorship is not supported.