Photonics Connectivity Solutions Application Engineer - US West Coast

Corning Incorporated; California (MO); On-site; USD 138,000 - 190,000; Full time

Benefits offered by this job

Bonuses & incentives

Company-paid pension

401(k) matching

Health, dental, vision

Paid parental leave

Life insurance

Employee recognition program

Job summary

Corning Incorporated is seeking a technically adept PCS customer support professional to ensure successful positioning, deployments, and adoption of optical fiber products with customers. The role emphasizes collaboration across the business team, Commercial Technology, and adjacent functions to drive design-in activities.

Responsibilities include field trials, on-site investigations, and delivering training and demonstrations to support sales and product adoption across Corning's PCS portfolio.

Qualifications

• Bachelor’s Degree in Engineering, Applied Science, or equivalent demonstrated experience.
• Minimum of 3 years’ experience in optical fibers and connectivity.
• Ability to interact with customers at a technical level and convey value.
• Work independently with little supervision.
• Interface and communicate effectively with all levels of personnel, internal and external.
• Proficiency with MS Office applications (Word/Excel).
• Familiarity with Corning Optical Communications products is preferred.

Responsibilities

• Help the business team position our products through ongoing interactions with our customers, with the goal of being designed‑in to customers’ products or systems.
• Support field trials and product evaluations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Support sales demonstrations/presentations at customer sites and trade shows.
• Perform training, troubleshooting and field support as needed to ensure successful adoption.
• Conduct product evaluations on both Corning and competitor products.
• Report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies.

Skills

Customer interactions at technical lvl

Work independently

Effective communication across levels

Technical writing

Corning Optical Communications product

Education

Bachelor’s Degree in Engineering/Applied Science

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

The company built on breakthroughs. Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 77460

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry‑leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical‑based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical‑based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Responsible for pre‑ and post‑sales support of PCS customers by ensuring successful technical positioning, ongoing engagements to get our products to be “designed‑in” our customers’ own systems, deployments and adoption of our products. Requires close collaboration within the business team, Commercial Technology, and adjacent functions across the PCS business unit.

Key Responsibilities

• Help the business team position our products through ongoing interactions with our customers, with the goal of being “designed‑in” our customers’ own products or systems


• Support field trials and product evaluations


• Complete on‑site investigations of potential product issues raised by customers


• Act as the primary means of field remediation to resolve quality issues at customer sites


• Support sales demonstrations/presentations at customer sites and trade shows


• Perform training, troubleshooting and field support as needed to ensure successful adoption


• Conduct product evaluations on both Corning and competitor products


• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing


• Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues


• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field

Required Education

• Bachelor’s Degree – Engineering, Applied Science, or equivalent demonstrated experience


• Minimum of 3 years’ experience in optical fibers and connectivity


• Ease with frequent customer interactions at technical level, comprehend needs, convey value


• Work independently with little supervision


• Interface and communicate effectively with all levels of personnel, internal and external

Desired Experiences

• Technical writing ability, with emphasis on effective presentation of detailed concepts


• Proficient in Microsoft Office Word and Excel


• Knowledge of Corning Optical Communications products

This position does not support immigration sponsorship.

The range for this position is $137,964.00 - $189,701.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company‑wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.


• As part of our commitment to your financial well‑being, we provide a 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.


• Our health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.


• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .