Photonics Connectivity Solutions Engineer: Design-In & Field

Corning Incorporated; California (MO); On-site; USD 138,000 - 190,000; Full time

Benefits offered by this job

Bonuses & incentives

Company-paid pension

401(k) matching

Health, dental, vision

Paid parental leave

Life insurance

Employee recognition program

Job summary

Corning Incorporated is seeking a technically adept PCS customer support professional to ensure successful positioning, deployments, and adoption of optical fiber products with customers. The role emphasizes collaboration across the business team, Commercial Technology, and adjacent functions to drive design-in activities.

Responsibilities include field trials, on-site investigations, and delivering training and demonstrations to support sales and product adoption across Corning's PCS portfolio.

Qualifications

• Bachelor’s Degree in Engineering, Applied Science, or equivalent demonstrated experience.
• Minimum of 3 years’ experience in optical fibers and connectivity.
• Ability to interact with customers at a technical level and convey value.
• Work independently with little supervision.
• Interface and communicate effectively with all levels of personnel, internal and external.
• Proficiency with MS Office applications (Word/Excel).
• Familiarity with Corning Optical Communications products is preferred.

Responsibilities

• Help the business team position our products through ongoing interactions with our customers, with the goal of being designed‑in to customers’ products or systems.
• Support field trials and product evaluations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Support sales demonstrations/presentations at customer sites and trade shows.
• Perform training, troubleshooting and field support as needed to ensure successful adoption.
• Conduct product evaluations on both Corning and competitor products.
• Report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies.

Skills

Customer interactions at technical lvl

Work independently

Effective communication across levels

Technical writing

Corning Optical Communications product

Education

Bachelor’s Degree in Engineering/Applied Science

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Corning Incorporated is seeking a technically adept PCS customer support professional to ensure successful positioning, deployments, and adoption of optical fiber products with customers. The role emphasizes collaboration across the business team, Commercial Technology, and adjacent functions to drive design-in activities.

Responsibilities include field trials, on-site investigations, and delivering training and demonstrations to support sales and product adoption across Corning's PCS portfolio.