Phone Switchboard & Scheduling - Front Desk

Therapy Partner Solutions; Carolina Village (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Therapy Partner Solutions is seeking a Front Desk Phone Switchboard/Scheduling specialist for SEPT Physical Therapy clinics in Hendersonville, NC. This full-time role handles greeting patients, check-ins/outs, co-pays, insurance verification, scheduling, and referrals, with a primary focus on phone switchboard operations.

You will collaborate with therapists and billing to maintain schedules and ensure a smooth patient flow, while meeting clinic scheduling goals.

Qualifications

• High school diploma required; healthcare training preferred.
• Proficient in Microsoft Office and scheduling tools.
• Strong organizational and multitasking abilities in a clinical setting.
• Excellent interpersonal and customer service skills for patient interactions.
• Phone operator experience and ability to handle multiline calls.

Responsibilities

• Greet and assist patients in person and by phone.
• Manage check-ins/check-outs, co-pays, and insurance verification.
• Schedule appointments and coordinate referrals with therapy staff.
• Maintain therapist schedules and ensure efficient patient flow.
• Liaise between therapy staff, billing, and MD offices.

Skills

Microsoft Office

Scheduling

Organization

Interpersonal skills

Customer service

Typing

Computer skills

Phone operator experience

Multitasking

Education

High school diploma

Healthcare training preferred

Tools

Outlook

Microsoft Word

Excel

Job description

JOIN OUR TEAM

Position: Front Desk Phone Switchboard/Scheduling

Job Type: Full Time

Primary Hours:

• Mon-Thurs 19:00-5:30
• Friday 7:30-4

Job Location: Hendersonville

Employment Type: Full Time

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Company Story

Delivering clinical excellence for over 20 years.

SEPT Physical Therapy ispart of Therapy Partner Solutions, a therapist-owned company, providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics.

We work together.

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drives us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview & Work Site

Job Overview:

As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Key Responsibilities:

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.
• Primary position will be focused on phoneboard switching/scheduling

License & Experience

Skills Required:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.
• Basic - Intermediate computer skills.
• Phone operator expeirence
• Handle multiline phone calls

Qualifications & Experience:

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.
• Front desk experience, medical setting preferred.

Min

USD $17.00/Hr.

Max

USD $20.00/Hr.

Annual Incentive Bonus Up To