Front Desk Administrator

Putnam Physical Therapy; Walton Trace (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, and vision insurance

401K with 50% employer match up to 6%

Employee assistance program (including

Job summary

Putnam Physical Therapy is hiring a Front Desk Administrator for a full-time outpatient role in Cookeville, TN. The position focuses on welcoming patients, processing check-ins/outs, collecting co-pays, verifying insurance, and scheduling appointments within a private practice setting.

The role also involves processing referrals, coordinating care with therapy staff and agencies, and supporting productivity by distributing visits and liaising with other staff.

Qualifications

• High school graduate; some college or healthcare technical school a plus.
• 1–2 years working in a front office environment.
• Previous experience in a healthcare setting is ideal.

Responsibilities

• Greet and check in/out patients in a friendly manner and collect co-pays.
• Verify insurance coverage and schedule patient appointments.
• Process new therapy referrals and coordinate start of care with staff and contracted agency.
• Ensure timely starts of care for new patients.
• Distribute visits to maintain staff productivity and liaise with non-therapy staff.

Skills

Customer service

Interpersonal skills

Highly organized

Attention to detail

Communication skills

Typing skills

Education

High school diploma

Tools

Microsoft Office

Job description

JOIN OUR TEAM

We are interviewing Front Desk Admins for our Full -Time outpatient position in Cookeville, TN.

Position: Front Desk Administrator

Setting: Outpatient physical therapy private practice

Location: Cookeville, TN

Availability: Full-time

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Company Story

Delivering clinical excellence for over 30 years.

Putnam Physical Therapy is aphysical therapist-owned private practice providingexceptional physical therapy services to the Upper Cumberland region since 1985.Putnam Physical Therapy has an extraordinary employees’ retention rate and average years of service.

We work together.

We have a strong, collaborative team of therapy professionals committed to working with each other.If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you on your journey. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drives us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview & Work Site

The Front Desk Admin will work primarily in the role of customer service by greeting and checking in/out patients in a friendly manner, collecting co-pays, verifying insurance coverage, and scheduling and confirming patient's appointments.

The Front Desk Admin will process new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, and ensure timely starts of care for new patients.

The Front Desk Admin will also be responsible for helping to maintain productivity of the staff through proper distribution of visits according to established staffing ratios with support staff and will serve as a liaison with other non-therapy agency staff members and administrators.

Benefits

Benefits for Full-Time Employees include:

• Paid time off

• Paid holidays

• Medical, dental, and vision insurance as well as supplemental coverages
• 401K with 50% employer match up to 6% per check

• Employee assistance program (including mental health services)

License & Experience

Skills:

• Proficient with Microsoft Office Products including Word, Excel, and Outlook Applications
• Highly organized and schedule driven
• Flexible with daily tasks · Ability to deal with stress, work under deadlines and maintain critical thinking skills
• Possess strong interpersonal skills (to deal with co-workers, clients and patients), initiative, and good judgment
• Must be detail oriented
• Must possess strong customer service skills (phone and in person)
• Proficient typing skills

Qualifications & Experience:

• Must be a high school graduate - some college or healthcare technical school a plus
• 1 - 2 years working in a front office environment
• Previous experience working in a healthcare setting is ideal
• Motivated team player, good work attitude, proactive in nature, and requires minimal supervision

Min

USD $14.00/Hr.

Max

USD $15.50/Hr.

Annual Incentive Bonus Up To