Customer Care Specialist

Remote Jobs; Little Rock (AR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic, V&

Company paid Short Term & Long Term DI

Paid Time Off (Vacation, Sick & Public

Job summary

Remote Jobs is seeking a Customer Care Specialist to provide excellent service by quickly processing and directing submissions. You will handle inbound calls, deliver first-call resolution, educate members about the Vitality program, and help improve processes for a better member experience.

Strong communication and organizational skills are essential; a high school diploma is required with a bachelor’s degree preferred. The role is on-site in Little Rock, AR, with a pay rate of $16.50 per hour.

Qualifications

• Effective communication skills.
• Strong organization skills.
• Ability to manage multiple priorities.
• Customer focused and responsive.

Responsibilities

• Support inbound telephonic phone calls from members.
• Provide over the phone support and direct submissions.
• Champion first call resolution to improve resolution times.
• Educate customers on the Vitality program and navigation of the website.
• Identify issues and contribute to process improvements.
• Track and report on improvements to current processes.

Skills

Effective communication

Strong organization

Multi-priority management

Customer-focused

Education

High School Diploma

Bachelor's degree (preferred)

Job description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay $16.50/hour

Requirements

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree
• 1-2 years of customer service experience
• Health or wellness background

Benefits

• Medical, Dental & Vision plans
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)
• Wellness Resources