Phone support

SmartRecruiters, Inc.; Concord (NH); On-site; USD 16,000 - 23,000; Full time

Job summary

Global Channel Management is seeking a call center professional in Concord, NH. You will respond to inquiries and complaints using standard scripts, gather information, and log calls while addressing providers in the medical space.

You will communicate resolution options, inform customers about services, and assess needs. Joining as a temporary role of 4 months, you should be a team player, flexible to change, and ready to handle other duties as assigned.

Qualifications

• Previous experience in a call center environment preferred.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Deals with providers in the medical space.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses needs.
• Works as a team player; follows call center flow and adapts to change.
• Performs all other duties as assigned.

Skills

Call center experience

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Job Description

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• This person will be dealing with providers that are in the medical space.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• A team player that will work hard, follow the order / flow of the call center, is flexible to change.
• All other duties as assigned.
• Previous experience in a call center environment preferred!!!

Qualifications

Previous experience in a call center environment preferred!!!

Additional Information

$14/hr

4 MONTHS